Each month, we highlight one of our Twin Hill team members. This month, we're speaking with James Hammer, Distribution Operations Manager, and most recently awarded the Twin Hill LION Award.
James Hammer, who leads our warehousing and distribution facilities, is one of many unsung heroes within Twin Hill. Whether it be challenges like Hurricane Harvey or relocating entire client inventories to a new distribution center, or implementing a reengineered fulfillment strategy, James is always focused on our core value of Leading with the Customer. He will always tell you that it is not him but his people that deserve the credit, but it takes a great leader to lead great people.
For this reason, James was awarded the Tailored Brands Leadership award for the past year.
Congratulations James and thank you and your team for keeping our customers interest a top priority!
How long have you worked at Twin Hill?
I have worked for Twin Hill since 2012. Prior to that, I was with TMW since 2004.
How have you progressed since joining Twin Hill?
I came to Twin Hill wanting a change of pace, and came in at an entry level position, then Div. 100 Lead, Supervisor, Div. 100 Manager, DC Manager, and now Ops Manager.
What are your main responsibilities?
I’m responsible for the day to day operations for both of our Houston DC’s (Renwick & Glenmont).
Which part of your job do you enjoy the most?
Day to day life is rarely ever the same. We’re constantly needing to make plan changes or adapt to different scenarios. This pretty much guarantees that we don’t get bored!
What is the most challenging part of your job?
The most challenging part of the job is finding a way to meet deadlines that don’t change due to any number of things that cause delays or adjustments to be made. It does make it so it’s never boring, but difficult as well!
What makes Twin Hill’s Distribution Center team different than others?
We often joke that we’re a dysfunctional family, and it’s very true! We all get along in and out of work and have developed good relationships with the entire DC staff. We have a genuine care and interest in our employees and for the most part, I believe that shows in what they’re willing to do to get through most situations.
How would you describe Twin Hill’s Distribution Center team in three words?
Dedicated, hardworking…… and sprinkle a little crazy on top!
What has been the highlight of your career at Twin Hill so far?
I think I would have to say the AA roll out. Encountering all the challenges that we faced, and seeing how the staff pulled together and became successful after having to redesign the entire process was incredible. The hours that people put in, the dedication from the staff, the interesting situations and characters made it possible to look back and laugh but also be proud of what was accomplished.
Outside of work, do you have any hobbies or interests?
I love motorcycles, and currently have 2! So, pretty much anything having to do with them. Whether riding or just tinkering with them in the garage. Oh, and yes…… I’m a die-hard BRONCOS fan!!!!!
What is one thing that most people do not know about you?
Although I was born and raised in Colorado, I’ve lived in 6 other states: Texas, Washington, Illinois, Wyoming, Michigan, and Iowa.
If you could be anywhere (other than the office) right now, where would you be?
I would be on a bar patio in the mountains in Colorado having a beer!