Each month, we highlight one of our Twin Hill team members. This month, we're speaking with Joy Hannush, Embroidery Design Coordinator.
1. How long have you worked at Twin hill? Almost 10 years. My first day was in June of 2010.
2. What’s the first thing you do when you get to work? Clock in and then start up my email and other programs.
3. Coffee or tea? Both—I liked coffee for many years but recently started trying different kinds of tea.
4. Have you read any good books lately? The Time Traveler’s Wife was good. I read online articles more than books now.
5. What is your favorite season in Texas? Summer—I love going to the beach and the pool.
6. How have you progressed since joining Twin Hill? Initially, although embroidery design was my main role, I also helped with order entry, contact center calls, credit card payments, and working with regional sales reps. Now my role is more focused on embroidery design, which currently includes testing the designs on the machine, updating existing orders, and creating process documentation and training materials.
7. What are your main responsibilities? My primary responsibility is to make sure that all embroidery designs we process look good and meet the client’s specifications. I modify the graphics to create mock-ups, provide embroidery price quotes for catalog requests, send the instructions out for the designs to get digitized, run swatches of the designs, and email the embroidery scans for approval. It is most essential that the final embroidery work orders I create for the machine operators are correct, detailed, and completed quickly.
8. Which part of your job do you enjoy the most? I really enjoy creating and presenting PowerPoint slides (for employee training).
9. What is the most challenging part of your job? It is most challenging when there is a tight deadline for embroidered samples but the digitized design requires revisions. Also, it is challenging when there is a lot of variation in the instructions (such as many different text designs, logos, thread colors, or placements).
10. What’s your favorite food? Probably chocolate—I consider it food. I also love mangos, avocados, most vegetables, and fish.
11. What’s your favorite sports team? The US teams in the Olympics (ice skating and gymnastics).
12. What department is your role under? My role is part of customer service, although it is connected to the design team.
13. What makes your team different than others? Our customer service team works with an array of different accounts, and we multi-task and flip between many different projects and programs quickly.
14. How would you describe your team in three words? Caring, reliable, and efficient.
15. Outside of work, do you have any hobbies or interests? Yes, music and art. I write songs, produce music, play instruments, sing, draw, paint, and create jewelry. Also, I like touring houses and drawing residential floor plans and perspectives.
16. What has been the highlight of your career at Twin Hill so far? Presenting my PowerPoint slides to the program management, sales, and customer service teams.
17. What is one thing that most people do not know about you? Most people might not know that I have worked with the design department on many projects and that I use Adobe Illustrator and Photoshop to create and modify graphics. Also, I wrote a thesis while attending UH and have 30 songs copyrighted so far.
18. If you could be anywhere (other than the office) right now, where would you be? Probably at home or on the beach.
19. What’s the best vacation spot? Southern California, Miami, or Galveston.
20. What will you do when you get home today? Edit the electronic composition for one of my songs on the computer.